How can I Open An Account with Aldridge Security?

Please fill in an Account Application Form and we'll get it processed for you.

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I have an account but need a username and password to shop online?

Not a problem, please fill out the Web User Request Form and well e-mail you your username and password.

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How can I reset my password?

Please just go to your Dashboard and click on the Change Password button.

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How can I get in touch with Customer Services?

Customer Services can help with many things including chasing up deliveries and organising returns, you can fill in the Online Form, drop then an E-mail or give them a Call.

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How do I return an item?

If you need to return an item please complete the Returns Form and we'll be in touch, for further information please refer to the Returns Policy.

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Can I collect my orders?

You can indeed, from one of our 2 Trade Counters; you can either Call It Through to us or book it out Online.

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How do I download a catalogue?

You can view all products online however if you would like to download a PDF of a catalogue then please visit our Downloads section.

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What delivery options are available?

We offer a wide range of delivery options, the services available are based upon your location and all available options are displayed in the basket during checkout.

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Do I always have to pay carriage?

If the order is over the carriage paid value (£100) and you are ordering standard items (not including very heavy items like big safes) then standard carriage is free.

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